FAQ
(Frequently asked questions)
Thank you for
visiting Vegas Lounge Casino. Below
are the most frequent questions
we receive. The answers are
designed to help make playing at
Vegas Lounge Casino as easy as
possible. If you require any
additional information, please
do not hesitate to contact our
Customer Service Team via
email or call them -
tollfree.
Questions
How
safe and secure is my
information with the casino?
Our casino software uses 128-bit
Secure Socket Layer (SSL)
Digital Encryption to protect
the details of your credit card
transactions on the Internet.
This is the Internet security
standard demanded by major
financial institutions for
online transactions. If you are
uncomfortable including your
credit card numbers in any
e-mail correspondence, you
always have the option of
telephoning your details through
to our
Customer Service Team - toll
free.
Vegas Lounge Casino is firmly
committed to keeping your
information private. Please read
our
Privacy Policy for
details about our security
measures.
How do I get
started?
To start playing at the casino
you will need a copy of our FREE
casino software installed on
your computer. If you do not yet
have a copy of our casino
software, please download it by
clicking on the 'Download'
button on this page.
Once you have downloaded, click
on the Vegas Lounge Casino icon
(normally saved to your desktop)
to start playing. A 'Lite"
version of the software includes
a basic pack of games that
allows you to start playing
online immediately. You then
have the option to add more
games.
When you want to play: connect
to the Internet; run the casino
software from your computer and
log in to our casino software
with your unique Account Number
and Password. Click on the
casino game of your choice and
use your available credits to
place your bets and add to your
winnings. Buy more credits to
play for real money or deposit
more free credits on your Guest
Account when necessary.
How do I get my
Log in and password?
Whether you play at Vegas Lounge Casino
for cash with a Real Money
Account or for free with a Guest
Account, you will always need to
connect to our casino server
through the Internet. When you
have successfully downloaded the
software and saved it on your
PC, click on the Vegas Lounge Casino
icon, which is normally saved to
your desktop. You will be
prompted to complete a
registration form and choose
your own password. You will
subsequently be provided with
your account number. Keep this
in a safe place, as you will
need it every time you wish to
play at the casino.
If you forget your Account
Number or Password, please
contact our
Customer
Service Team (in order to
comply with eCogra's strict
policies on account details, we
are only able to provide players
account details after positively
identifying a player over the
phone) who can look up your
Account Number from our database
and reset your password, so that
you can gain access to your
personal account.
You can change your password at
any stage through the Options
section on the start-up screen
of the Casino software.
Can
I open a Real Money Account or
play for free as a Guest?
The choice is yours! You can
open a Real Money Account, where
you play with real money, or a
Guest Account, where you play
with free credits, or both.
During the installation process
you will receive a prompt asking
you what type of account (Real
Money Account or Guest Account)
you wish to open. Click on the
applicable choice and follow the
simple instructions. Please
remember to keep your password
and account number in a safe
place.
If you want to buy credits, you
will be required to deposit
money into your Real Money
Account. For more information on
how to deposit money into your
Real Money Account,
Click
Here.
Our casino software uses 128-bit
Secure Socket Layer (SSL)
Digital Encryption to protect
the details of your transactions
on the Internet. This is the
Internet security standard, as
demanded by major financial
institutions, for online
transactions. If you are
uncomfortable including your
credit card numbers in any
e-mail correspondence you always
have the option to telephone
your details through to our
Customer
Service Team - toll free.
How many accounts
may I have?
You may only have one Real Money
Account per household. Please
note that all promotions are
available only once per person,
family, household address,
e-mail address, credit card
number, and environments where
computers are shared
(university, fraternity, school,
public library, workplace, etc).
You may only have one Guest
Account per person. You may have
both a Real Money Account and a
Guest Account.
Which credit
cards may I use?
Vegas Lounge Casino accepts all
valid VISA and MASTER cards. Our
casino software uses 128-bit
Secure Socket Layer (SSL)
Digital Encryption to protect
the details of your credit card
transactions over the Internet.
This is the Internet security
standard, as demanded by major
financial institutions, for
online transactions. If you are
uncomfortable including your
credit card numbers in any
e-mail correspondence you always
have the option to telephone
(toll free) your details through
to our
Customer
Service Team.
Is it legal for
me to gamble online?
Play at Vegas Lounge Casino is
available only to persons older
than 21 years of age, or the
legal age of the majority in
their jurisdiction, whichever is
greater. Minors may not, under
any circumstances, play at this
online casino.
All play by any ineligible
person will be voided, including
any winnings accruing to that
person. We reserve the right to
request proof of age at any
stage in order to enforce the
prohibition of casino play by
minors. Casino play at this
online casino is available only
to persons resident in
jurisdictions where such
participation is legal and not
prohibited.
What age do I
need to be to play at the
casino?
Play at Vegas Lounge Casino is available
only to persons older than 21
years of age, or the legal age
of the majority in their
jurisdiction, whichever is
greater.
How do I contact
the Casino?
Vegas Lounge Casino has a 24/7
Customer
Service Team. The local time
at our Support Desk is GMT + 2
hours. When requesting a return
call from the Casino please
include your own time zone so we
can return your call at a
convenient time for you.
Click here
to contact our Customer
Service Team.
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